For any WEBSITE DOWN cases, as a regular practice, please get in touch with your hosting provider directly for the fastest resolution.
You should have a user account to access their helpdesk systems, or use another support channel if you don’t know your helpdesk user credentials:
DX3Webs
- Helpdesk https://helpdesk.dx3webs.com/
- or one of the available contact channels listed on https://dx3webs.com/info/ (phone, email and Skype)
Sonassi
- Helpdesk https://my.sonassi.com/ticket/
- or one of the available contact channels listed on https://www.sonassi.com/support (phone and email)